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Second Edition
Richard E. Walton, Harvard University
1987 0-201-08859-2 160 pp. SoftcoverPublished by Addison-Wesley Publishing Company
This text, designed for seniors, MBA students, managers, and consultants, is intended to increase understanding of the dynamics of interpersonal and intergroup conflict. It presents a dialogue approach to conflict management and suggests strategies to promote constructive dialogue. It also discusses the third-party role in conflict situations. This updated second edition extends these concepts to intergroup conflict.
Contents
- Introduction
- Case: Bill-Lloyd: Negotiating a Relationship
- Case: Mack-Sy: Confronting a Deeply Felt Conflict
- Case: Fred-Charles: Searching for an Accommodation
- Diagnostic Model of Interpersonal Conflict
- Strategic Ingredients Supporting Productive Dialogue
- Techniques for Managing a Dialogue
- Third-Party Attributes
- Extension of the Dialogue-To Intergroup Conflicts
- Summary and Conclusions